Implementation and standardization of after-sales service training processes for heavy vehicle dealers

This paper pesents the implementation and standardizationof after-sales service training processes for automotive dealers with the help of the Bizagi method (BPMN), in the workshop area of a company in Medellín, through the analysis that was carried out during the process. that is provided in the ar...

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Main Authors: Alejandro Ríos, Mario, Tatiana Parias, Jenifer, Henao Villa, Federico, García Arango, David Alberto, Henao Villa, Cesar Felipe
Formato: Online
Idioma:spa
Publicado: Corporación universitaria Americana 2021
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Acceso en liña:https://publicaciones.americana.edu.co/index.php/inam/article/view/413
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