Implementation and standardization of after-sales service training processes for heavy vehicle dealers

Implementation and standardization of after-sales service training processes for heavy vehicle dealers

This paper pesents the implementation and standardizationof after-sales service training processes for automotive dealers with the help of the Bizagi method (BPMN), in the workshop area of a company in Medellín, through the analysis that was carried out during the process. that is provided in the ar...

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Bibliografiske detaljer
Main Authors: Alejandro Ríos, Mario, Tatiana Parias, Jenifer, Henao Villa, Federico, García Arango, David Alberto, Henao Villa, Cesar Felipe
Format: Online
Sprog:spa
Udgivet: Corporación universitaria Americana 2021
Fag:
procesos de capacitación
servicio postventa
implementación
estandarización
training processes
after-sales service
implementation
standardization
Online adgang:https://publicaciones.americana.edu.co/index.php/inam/article/view/413
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